1- Your right of withdrawal
You have the right to withdraw from your present order without giving any reason within 14 days from the day of payment of the order.
a) Exception for perishable products:
For any order of perishable products, in accordance with article L 121-21-8 4° of the consumer code, the right of withdrawal cannot be exercised. This concerns plants, floral products and certain food products, which, by their perishable nature, are excluded from the right of withdrawal.
Seeds being living products and therefore perishable, orders cannot be canceled or refunded once the product has been shipped.
Any request for cancellation and refund must be made before shipping.
b) Non-perishable products:
For any order of non-perishable products, you have a period of 14 days to exercise your legal right of withdrawal from the receipt of your order. To exercise your right of withdrawal, in accordance with the legal provisions, you can write us an email at: firstname.lastname@example.org
You then have 14 days after having activated your right of withdrawal to return the product.
2- Modalities for exercising the right of withdrawal
To exercise your right of withdrawal, you must notify us of your decision to withdraw for this order (excluding perishable products) by means of an unambiguous declaration by post or e-mail. You can write to us at email@example.com or send us your notice of withdrawal by post to the address below:
2, rue Saint-Guillaume
For a return of non-perishable products (which must be in good condition), our Customer Relations department will respond to you as soon as possible and will specify the steps to follow as well as the return address for the products.
You will be responsible for the direct cost of returning the product.
You must return the product no later than 14 days after you have informed us of your decision to withdraw from this order. The exercise of the right of withdrawal gives rise to a refund of the sums paid during the order as soon as possible and at the most later than 14 days from the date on which you exercised this right. Only the price of the products and the shipping costs will be reimbursed, the return costs remaining at your expense. We will process the refund using the same means of payment that you used for the initial transaction. This refund will not incur any costs for you. We may withhold reimbursement until we have received the product. It is however specified, in the event of total or partial payment by gift vouchers, that these cannot be reimbursed either in cash, by check or by bank card. Reimbursement of purchases made by gift vouchers will be made exclusively in the form of gift vouchers for an amount identical to that paid in this form.